Refund policy

We want you to love your Carrot Bags purchase. If something's not right, here's how we handle it.

1. Damaged or Wrong Item? We've Got You.

If your bag arrives damaged, or you receive the wrong item, we'll sort it out for free.

• Contact us within 48 hours of delivery.
• A clear unboxing video is required to claim a free return or exchange.

2. Bag Charms Are Not Returnable

Bag charms cannot be returned or exchanged, even if purchased along with a bag.

3. Return or Exchange for Other Reasons

Want to return or exchange a bag for a reason other than damage or a wrong item? A return/exchange fee will apply, covering processing, restocking, and shipping. Our support team will share the exact fee once you start the return.

Branded articles with box packaging are not eligible for return or exchange under this policy — this only applies to genuine defects or wrong items sent.

4. Sale Items Are Final

Bags bought during a sale or promotional event are final sale and cannot be returned or exchanged. Please review your order carefully before checkout.

5. Order Cancellations

Once an order has shipped, it cannot be cancelled.

If a shipment is refused at the time of delivery, the return shipping cost will be deducted from your refund amount.

6. Refunds

• Refunds are processed only after the bag reaches our warehouse and passes a quality check.
• The bag must be unused, with all original tags and packaging intact.
• Once approved, refunds are credited to your original payment method within 10 working days. (Actual reflection time may vary slightly by bank or payment provider.)