Refund policy

At Carrot Bags, we are committed to providing you with a seamless shopping experience and ensuring your satisfaction with every purchase. Please take a moment to review our comprehensive return policy to understand your rights and responsibilities.

 

**1. Free Returns & Exchanges for Damaged or Wrong Products:**

We understand that receiving a damaged product or an incorrect item can be disappointing. Therefore, we offer free returns and exchanges in such cases. If you receive a damaged product or an item that does not match your order, please contact our customer support team within 48 hours of receiving the product. Please note that an opening video is must to claim for free returns.

 

**2. Opening Video for Damage Claims:**

To expedite the process of damage claims, we require customers to record an opening video as they unbox the product. This video serves as evidence of the product's condition upon delivery. Damaged products will be eligible for return or exchange only if a valid opening video is provided, as our products undergo a thorough quality check before leaving our warehouse.

 

**3. Return or Exchange Fee for Non-Defect Items:**

Should you wish to return or exchange a product for reasons other than defects or wrong items, a mandatory return or exchange fee will be applicable. This fee covers processing, restocking, and shipping costs associated with your return or exchange. The exact fee amount will be communicated to you by our customer support team upon initiation of the return process.

 

**4. Sale Items and Eligibility:**

Products purchased during a sale or promotional event are considered final sale and are not eligible for returns or exchanges. We encourage you to review your purchase carefully before completing your order. This policy ensures that we can offer our products at discounted prices during such events.

 

**5. Refund Process and Quality Check:**

Refunds will be initiated once the returned products have reached our warehouse and undergone a thorough quality check. This process ensures that the product is in its original condition and packaging. Once the quality check is complete, we will process the refund using the original payment method. Please note that the time it takes for the refund to reflect in your account may vary based on your payment provider.